Privacy Policy

Account and Service Data

No email address is required to create an account; a username and password are sufficient. An email address is optional and is not a prerequisite for using the service. Keep your account credentials secure. Do not include your password or a complete subscription link in a support ticket.

Account identifiers, subscription status, data usage, and order records are used for authentication, service delivery, billing reconciliation, and refund processing. Order records include the selected plan, payment status, and relevant transaction identifiers. Support ticket content is used to respond to requests. Before sharing a screenshot, hide any personal information unrelated to the issue.

Anonymous No-Logs Policy

VPNHL follows an anonymous no-logs policy: it does not record which websites users visit or store browsing content, browsing history, or DNS query history, and does not associate this information with accounts. Subscription usage is billing data, not a record of website visits.

Connection logs are not kept as user history. Temporary session state needed to maintain an active connection is used only to operate that connection and is not retained as a trace that can be looked up after the session ends. Troubleshooting is based on error messages and necessary operating status that users choose to provide. Do not submit complete packet captures containing browsing content.

Anonymous no-logs describes this service's data-handling practices. It does not mean that destination websites, device operating systems, or payment services follow the same rules.

Site Analytics and Storage

Traffic analytics on the marketing website help us understand page views, referral sources, and button usage, improve content, and identify access issues. These analytics are handled separately from activity over subscription connections and are not used to build a history of users' visits to international websites.

Cookies and local storage are used to maintain necessary sessions, login status, and interface preferences. Local storage may contain login credentials; sign out after using a shared device. You can clear website data in your browser settings. You may then need to log in again or reset preferences, but this will not automatically cancel a subscription or delete orders stored on the server.

Payments and Third-Party Processing

Alipay / WeChat Pay / USDT are supported. Payments are processed by the relevant third party, and any required payment details should be submitted through its payment flow. VPNHL uses order statuses and transaction identifiers to verify payment, deliver subscriptions, and process refunds. Users are not asked to provide payment account passwords in support tickets.

Third parties independently determine how their payment data is handled and retained; review their policies before using their services. Account and order information is used only to provide the service, perform necessary technical processing, and meet legal obligations. Personal information is not sold. When third parties process data, its scope and purpose should be limited.

Data Retention and Deletion Requests

Account data is retained while the account is active and for as long as needed to provide the service. Order data is retained as needed for transaction reconciliation, refund processing, dispute resolution, and applicable legal obligations. Support ticket data is retained while requests are handled and any necessary review is completed. Once the purpose has ended, data is deleted or its identifying links are removed. There is no single fixed retention period.

To view, correct, or delete account data, log in to the user panel and submit a support ticket describing the scope of your request. Account ownership must be verified before processing. Deletion may affect login access, subscription access, and future service. If records must be retained under the law or for an unresolved transaction, we will explain why. Requests concerning third-party payment records should be sent to the relevant service.

Submit a privacy request →

Policy Updates and Review

This policy may be updated when data uses or service processes change. The month of the latest update is shown at the top of the page. Important changes to processing purposes, data scope, or request procedures will be announced on the website or user panel. Privacy requests are handled according to applicable rules and the actual scope of data processing.

See the Terms of Service for subscription rules and the Refund Policy for details on requesting a 60-day no-questions-asked refund. Privacy requests, subscription cancellations, and refund requests are separate; please specify each request when submitting a ticket.